1. General Policy
This Refund Policy explains when amounts paid to N-CYPHER may or may not be refunded for custom services, development work, automations, retainers, and any future subscription-based products or SaaS tools.
Unless a separate written agreement states otherwise, all payments are non-refundable except as expressly stated in this Policy or where required by applicable law.
2. Custom Development and AI Setup Fees
Fees for custom work are generally non-refundable once a project has started. This includes discovery workshops, solution architecture, strategy sessions, AI workflow design, agent design, prompt configuration, data mapping, automation setup, web or app development, custom integrations, onboarding, and deployment setup.
For this Policy, project initiation means the earliest of kickoff, the start of discovery or implementation work, resource scheduling, you providing the materials or access needed to begin, or the project entering active production or delivery workflow.
3. Milestone Payments
If a project is billed in milestones, each milestone payment becomes non-refundable once work for that milestone has materially begun or the corresponding deliverable has been submitted, staged, or made available for review.
4. Monthly Retainers
Monthly retainers reserve capacity, team availability, strategic input, support bandwidth, maintenance coverage, and ongoing implementation resources. As a result, retainers are generally non-refundable once the service month has begun, and unused hours do not roll over unless your written agreement says otherwise.
5. Subscriptions and Future SaaS Products
For future subscription-based software, AI tools, dashboards, or recurring services, you may cancel before the next renewal date to stop future billing. Cancellation stops future charges but does not refund prior billing cycles or the current active billing period unless required by law or expressly approved by us.
Plan downgrades or reductions usually take effect at the next renewal period unless we state otherwise. If we discontinue a paid service and you prepaid for an unused future period, we may provide a pro-rated refund or service credit for the unused portion.
6. Client-Side Delays and Non-Communication
If a project is delayed, paused, or rendered impossible because you do not provide required approvals, materials, content, technical access, data, credentials, sign-offs, or communication within a reasonable time, amounts already paid are non-refundable.
If you are materially non-responsive for more than 14-30 consecutive days, we may pause or close the project. In that case, amounts already paid remain non-refundable, third-party costs already incurred remain payable, and reactivation may require a restart fee, revised quote, or rescoping.
7. Third-Party Costs
Third-party costs are non-refundable once incurred. This may include hosting, domains, premium plugins, API charges, cloud usage, SMS or email messaging, advertising spend, and third-party subscriptions procured for your project.
8. Partial Refunds
Partial refunds may be considered in limited situations, such as duplicate payments, accidental overbilling, a project canceled before material work begins, our written confirmation that a refund is appropriate, or a material delivery failure solely caused by N-CYPHER after we are given a reasonable opportunity to cure.
Any partial refund may take into account work completed, time reserved, deliverables already produced, consulting already delivered, third-party costs, and non-recoverable internal resource allocation.
9. Delivery Failure Caused by N-CYPHER
If N-CYPHER fails to deliver a materially scoped service for reasons solely within our control and we do not cure the issue within a commercially reasonable period after written notice, your sole remedy may be one of the following, at our option: reperformance of the affected services, service credit, or a partial refund of the portion clearly tied to the undelivered scope.
10. No Refund for Change of Mind or Business Conditions
Refunds are not available merely because you changed your mind, your business priorities changed, your team could not implement the deliverables, you chose not to deploy the solution, a third-party platform changed its rules, or ad-platform, search-engine, app-store, or social-media results did not meet expectations.
11. Chargebacks and Payment Disputes
Before initiating a chargeback or bank dispute, you agree to contact us at [Billing Email] to attempt resolution in good faith. If you initiate a chargeback for a validly billed service, we reserve the right to suspend ongoing work, revoke access where legally permitted, recover delivered assets pending resolution, and contest the chargeback using project records, approvals, communications, and delivery evidence.
12. Mandatory Legal Rights
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable law. Where the law requires a refund, cancellation right, or other remedy, that law controls to the extent of the requirement.
13. Contact Us
For billing questions or refund review requests, contact:
N-CYPHER
Noida, Sector 125 (near Amity University)
ncypher2005@gmail.com
https://www.ncypher.in